Our Business VoIP Features

Easy Office Phone provides your business with a complete suite of hosted pbx features designed to meet the needs of your business.  You can receive calls on your cell phone, landline or couple our virtual PBX service with business class voice over ip telephone service and enjoy unlimited long distance in the USA & Canada.

Don't pay for basic telephone service or single line voip service anymore, now you can enjoy a complete office telephone solution with virtual numbers, voicemail for every employee and the ability to work from anywhere at anytime.

• Anywhere Voicemail Delivery
• Auto Attendant
• Automated Information Center
• Caller Announcement
• Call Answer Security
• Call Block
• Call Forwarding
• Caller ID
• Call Monitoring
• Call Queuing
• Call Recording
• Call Screening
• Conference Calling
• Custom Hold Music/Information
• Day/Night Modes
• Day & Time based Call Routing
• Departmental Ring Groups
• Dial-By-Name Directory
• Direct Phone Numbers
• Do Not Disturb
• Employee Status Indicators
• Employee Mobility
• Fax 2 E-mail Service
• Find-me/Follow-me
• Free Calls Between Subscribers
• Free Calls Between Employees
• Free Long Distance
• Hunt Groups
• International Virtual Numbers
• Keep Your Phone Numbers
• Live Extension Transfers
• Local and Toll Free Numbers
• Message Waiting Indicator
• Multiple Offices
• Multiple Phone Lines
• No Busy Signals
• No Hardware/Software Required
• Online Call Records
• Operator Extensions
• Paging/Intercom
• Professional Voice Recordings
• Speed Dial Lists
• Softphone
• Unlimited Scalability
• Virtual Calling Card
• Virtual Local Numbers
• Voicemail
• Voicemail Notifications

When a new voicemail is left for an employee they can be notified in a number of different ways to make sure they return the call promptly. You can receive voicemail notification via e-mail, pager, cell phone, blackberry and on your telephone (message waiting indicator). Voicemails can also be received as attachments in your e-mail box which you can listen to through your speakers. There are a number of other ways to check your voicemail messages, such as on your telephone by pressing the 'MSG' button or calling your main telephone number from any regular phone. We also offer voicemail access online via your web browser which can be access from any computer connected to the Internet.

[Back to Top] An auto attendant is a prerecorded "menu" system that can be used to direct callers to different departments or employees within your company.  You can use it to streamline your call flow and present your callers with a professional-sounding system.  Depending on your plan type, an autoattendant may be included at no extra charge.  Talk to your Easy Office Phone sales representative to learn more about using an autoattendant with your particular plan.

[Back to Top] An automated information center is pre-recorded information that you wish to make available for customers 24 hours a day. For instance many companies allow callers to get driving directions to their office, hours of operation, information on products or services or details on special promotions. You can use this feature to promote a special offer you have available. Callers will sometimes call after your office closes and want to know what time you will be open the next day and how to get there.

[Back to Top] Often employees can be responsible for many functions within an organization such as sales and billing. Using this feature will allow you to hear which department or product the customer is trying to reach before you answer the call. This allows you to provide an appropriate greeting to the caller such as "Thank you for calling the Sales department, this is John, how may I help you?".

[Back to Top] This feature allows you to receive calls at home or on a cell phone which is often used by more than one person.  In addition, home and cellular telephones often have personal voice mail greetings which are not appropriate for customers to hear.  Call answer security places the customer on hold while the system calls your personal telephone number.  In order to answer this call you must enter a two digit code to keep family members or personal voicemail from accidentally accepting the call.  If none of your telephone numbers are able to accept the call then the caller will proceed to the appropriate office voicemail box.  This can be a useful feature if you wish to have both your cellular phone and your regular office telephone ring when a customer calls your extension/department (see Find-me/Follow-me).

[Back to Top] Call Block allows you to easily block your caller id information from being displayed to the party you are calling.

[Back to Top] Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. For instance when you leave the office for lunch you may want to forward your extension to your cell phone so you don't miss an important call. Instead of your office telephone ringing your cell phone will ring instead.

[Back to Top] This feature lets you see the name and number of the person who is calling you before you answer. Likewise this allows others to see who is calling them when you make a call. You can set this feature to display your company's name and phone number to third parties. This information can also be blocked if you do not wish it to be shown when you make a call. Caller ID cannot be guaranteed in all areas or all situations.

[Back to Top] Using this feature authorized employees can monitor calls for quality assurance or training purposes. For instance a new sales person might be asked to monitor calls from more experienced sales people in order to better understand how to sell your product.

[Back to Top] Call queues are used when you might have multiple customer calls but only a limited number of staff to answer these calls at any time.  For instance you might receive four callers who want to speak with a sales representative but you only have two sales representatives.  The first two callers will be connected to your sales representatives and the remaining two callers can remain on hold waiting for the next available representative.  Once a sales representative is free they will receive the next caller.  This feature has many different options which will fit your business needs.

[Back to Top] Using a Softphone which is telephone that runs on your computer with a headset, you can quickly record a call made or received to you. Simply click on the "Record" button during a call to begin recording the call to your desktop.

[Back to Top] Call screening asks callers to say their name before being connected to your extension or department. This feature can sometimes be useful for busy executives who do not wish to be bothered while they are busy. Alternatively you can use do not disturb to send callers directly to your voicemail.

[Back to Top] Conference calling is used to connect many different people together so that you can hold team meetings, training programs or demonstrations with many people at once from your phone. While in a conference call each person is able to speak to the group and vice versa. You can also use this feature to host information sessions in which callers can join your conference call but can only listen to you make a presentation.

[Back to Top] While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages. You can also use your telephone to place a caller on hold at any time during a conversation. You can either select from one of our default music selections such as classical, soft rock or jazz or use a custom musical selection or promotional message of your choice. Many companies use the opportunity of a customer on hold to tell that customer more about their products or different ways the products can be used.

[Back to Top] You have the choice to have different greetings and options depending on the time of day. For instance callers could be greeted by a message saying "Thank you for calling, our office is now closed..." and if a caller wishes to contact the sales department they would be told that the sales department is closed and that they should leave a voicemail.

[Back to Top] With this feature you can choose to route calls differently based on what day or time of day it is. For instance you may want your cell phone to ring with your office phone at the same time after 5pm. When someone dials technical support you may wish to direct calls to cell phones after the office is closed.

[Back to Top] Departmental ring groups allow multiple people in a department to receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once and whoever picks up the phone first will answer the call. This feature is useful when you have multiple people who normally handle incoming calls for a department and can be used over any geographical distance. You have employees working from home and at the office who might answer incoming calls when someone calls the sales department. Call announcement is commonly used with this feature so that employees know what department the caller is trying to reach before they answer the call.

[Back to Top] It is common for customers to forget the extension number of an employee, with the Dial-By-Name directory customers can enter the first or last name of an employee and they will be transferred to them immediately.

[Back to Top] A direct phone number can be setup for employees who wish to be contacted directly without having to call the company's main phone number and enter an extension or department. When someone calls this direct phone number they will be connected to the appropriate person immediately or get their voicemail if they are unavailable.

[Back to Top] Do not disturb lets you place your phone in DND mode so that any calls to your extension are automatically sent to voicemail. This is a useful feature if you are busy meeting with a customer and do not want to be interrupted.

[Back to Top] An employee status indicator lets other employees see if a particular person is on the phone or receiving a call. This is particularly useful when you need to know if you should transfer a customer to this person or if you need to find a sales representative who is currently free to take calls. This feature can be used to tell whether a person is on the phone even if they are at home or across the country.

[Back to Top] Employees can work from anywhere with Easy Office Phone such as at home, on their cell phone, at a hotel or another office. Calls can be sent to multiple locations at once giving you the opportunity to pick up the call no matter where you are at the moment. For instance, you might have your cell phone and office phone ring whenever someone calls your extension or department, and you can answer whichever phone is convenient for you at the time. You can also work from wireless hot spots using your laptop and a headset or install a powerful digital business phone at your home. There are no limits to how far employees can be from each other, with our solution you could create a virtual office of employees across the country and they will still be able to see who is on the phone and transfer calls to each other as if they were in the same office. Employees can also call each other by dialing the appropriate extension over any distance without incurring long distance charges.

[Back to Top] With our Fax 2 E-email service you get a dedicated fax telephone number and automatically receive your faxes in your e-mail inbox. There is no need for a fax machine.  Note: Fax 2 E-mail Service is an additional feature, available for $14.99 per month.

[Back to Top] Find-Me lets you select multiple locations where you should be reached when someone calls you. If you were to specify a cellular telephone, your office business phone and a telephone at another branch office the system will call all these telephones at the same time. This allows you to always be able to receive your business calls without having to worry about specifying where you are currently located. Follow-Me is similar except that the system attempts to reach you at each location in order, one at a time. For instance a customer would be put on hold while the system first calls your office phone and then if there is no answer tries your cellular phone.

[Back to Top] With Easy Office Phone you can always call other subscribers for free by simply dialing their phone number.  It does not matter how far away the subscriber is from your office, you will not have to pay long distance charges or incur any cost at all.

[Back to Top] You can make free calls to other employees simply by dialing their extension. It does not matter where that employee is located as you will not have to pay long distance charges or incur any type of cost. If an employee is across the country you can still dial their extension and speak to them as if they were in the same office for free. Please note that if the employee is taking calls on their cell phone or traditional telephone line (such as a home phone number) there may be long distance or a per minute fee depending on the type of plan you have selected. If the employee is using one of our business telephones, a computer or a laptop to receive calls then the call is always free.

[Back to Top] All of our plans include unlimited long distance in the USA & Canada with no per minute charges!

[Back to Top] A hunt group is a list of employees that should be called when for instance the "Sales" department is selected by a customer.  The customer is first placed on hold with music and then the system begins to "hunt" for someone to answer the call.  Here is an example:

Step 1 - Call Mary, Bob, and John on their office telephones
Step 2 - Call Mary's Cell Phone
Step 3 - Call Bill and John's Cell Phones
Step 4 - Go to Sales Voicemail Box

[Back to Top] Add international telephone numbers to your account from over 30 countries worldwide.  Calls to your international virtual number can be answered from anywhere or be used with an automated attendant to direct callers to specific employees or departments.  There are no per minute charges when someone calls your international number, everything is included for a flat monthly fee.

[Back to Top] There is no need to get a new local or toll-free phone number when switching to our service. We can handle transferring your number to our service quickly and efficiently, with no interruption in service.

[Back to Top] Live call fowarding lets you forward your extension to a traditional telephone such as a cell phone or residential telephone number. Customers who call your extension will not know that you are receiving calls on your cell phone or residential telephone number. This feature is often used with Call Answer Security to prevent unauthorized people (such as family members) from answering your business calls.

[Back to Top] A live extension transfer allows you to transfer callers from one employee to another. You can transfer calls to other employees or anyone using a regular telephone. For instance you may wish to transfer a customer to a technical person at one of your suppliers. The geographic distance between employees does not matter, you can transfer a customer to another employee who is across the country from you or working from home for the day.

[Back to Top] You can choose to have any number of local or toll free numbers using our service. You could have local numbers in specific regions where you do business so that customers do not need to call you long distance. You can choose different phone numbers for difference offices, employees or products which all have their own unique greetings and features. Toll-free numbers can be used to create a national hotline which customers can call free of charge to reach your company. If your office moves to a new location you can take all your phone numbers with you even if you move a large distance away from your current location.

[Back to Top] The message waiting indicator is a light which flashes on your business phone whenever you have a voicemail waiting for you. You will also hear a broken dial tone when using the telephone which lets you know that you have a message waiting. You can check voicemail in a variety of ways including via e-mail, a web browser, on your phone or by calling your main phone number from an outside telephone line.

[Back to Top] Easy Office Phone is completely virtual, allowing you to connect multiple offices together as if they were one. This means you can dial employees' extensions directly, as if they were in the same office as you, and it doesn't matter how far the offices are from each other. You can also have different local phone numbers for each office, but customers can still reach employees at other offices no matter which number they dial. The feature also allows you to have employees working from home, in different regions of the country, with local phones numbers for that region. The virtual nature of Easy Office Phone lets you connect all these offices together so that your company can function as one cohesive entity.

[Back to Top] Unlike traditional telephone systems our Business Unlimited service lets you can make and receive as many calls at the same time as you like. Customers will never receive busy signals with the Business Unlimited package or be sent directly to voicemail because our solution gives you unlimited capacity. There is no need to install traditional telephone lines to keep up with your growth or waste money purchasing telephone lines you seldom use. Our solution scales with your business and saves you money because you only pay for the capacity you are actually using. No busy signals applies to our Business Unlimited service only.

[Back to Top] Our Business Unlimited service provides you with unlimited calling capacity so that customers will never hear a busy signal. There is no need to worry about allocating telephone lines to handle an unexpectedly high volume of calls.  Our Business Unlimited solution provides you with unlimited capacity to make sure customers can always reach you.

[Back to Top] Traditional telephone systems required that you invest in expensive hardware and software in order to get all the features of Easy Office Phone.  There is no need to hire consultants to maintain your system or spend hours wiring telephones around your office, our solution requires no costly investments in technology.

[Back to Top] Online call reports allow you to use a web browser and see a list of what calls have been received or made to your origanization. This feature can be used to track who has contacted your company and how long each employee is spending on the telephone.

[Back to Top] A single employee or group of employees can act as the operator for various departments or the entire company. When a customer calls your main phone number the call can be answered by an operator or if they are busy the auto attendant will answer the phone after a certain number of rings. Anytime a customer needs help or wants to speak to someone immediately they can press 0 to be connected with someone who can help direct their call.

[Back to Top] The Paging/Intercom feature allows you to use the built in speaker of your digital office phone to page multiple extensions at the same time.  You will instantly be heard over the loudspeaker of each person's telephone even if the other employees are in remote locations.  This feature is only available with our Aastra digital office telephones.

[Back to Top] A professional sounding greeting or custom information on hold can make all the difference in the image you portray to your customers. We have professional voice artists who can create great sounding greetings which will give your telephone solution that polished sound.

[Back to Top] A speed dial lists lets you assign speed dial codes to each of your customers and vendors.  For instance "Mike's Repair Shop" might be speed dial code 081. Just dial 081 on your phone to reach this vendor.

[Back to Top] A softphone is a telephone that runs on your computer using a headset.  This allows you to make and receive calls using your computer over the internet from anywhere.  A softphone also lets you place callers on hold with music, transfer them to other employees, use multiple lines and even call other employees by dialing their extensions.

[Back to Top] Traditional telephone systems only allow you to receive a limited number of calls based on how many physical telephone lines you have installed at the office. This generally results in customers not being able to get through when all the phone lines are in use, or unused capacity at non peak hours. Easy Office Phone is a virtual telephone system and does not limit the number of telephone calls you can receive at once. We are able to offer a combination of fixed and variable rate plans which allow you to make sure you never miss a call at peak times while reducing your costs for unused capacity.

[Back to Top] The virtual calling card feature is great add-on service for mobile employees who make long distance calls on their cell phones or from hotels. Employees can simple call your main telephone number or one of our local access numbers and then enter their pin number to make a long distance call. This lets you bypass the long distance rates charged by a hotel or cell phone company in favour of our lower long distance rates. When using this feature your office telephone number and name will be shown to the other party so that it appears you are calling from the office rather than your cell phone or a hotel.

[Back to Top] The hallmark of a good office telephone solution is a powerful voicemail system and Easy Office Phone delivers nothing less. Each employee in your organization will have their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store an unlimited number of voicemails.

[Back to Top] A voicemail notification lets an employee or a group of employees immediately know when a new voicemail has been left for them even if they are not in the office. This feature lets you specify an e-mail address, cell phone, pager, or blackberry which will be notified as soon as a new message has been left. You will be able to see who left the message, how long the message is and when the message was left.

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