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Easy Office Phone's ticketing system is available 24 hours a day, seven days a week, and provides the most efficient means of requesting support, asking questions, or making changes.

Simply log in to your account, choose My Account, and then My Tickets to get started.

Android VoIP App Setup Guide

Download the Bria app

You can download the Bria VoIP app directly through your Android using the Android market. The Bria VoIP app costs $7.99 as of the time of this writing.

Set up Your Account

Once you launch the VoIP app you will need to select the 'More' option at the top right of the screen, and then select 'Settings' and then 'Account Settings'.

Display Name

This value is used to set outgoing Caller ID. You can leave it blank as Easy Office Phone will set your caller ID at the server level and allow you to change it if needed.

Username

Please enter the username provided to you upon setup (e.g. myusername-225).

Password

Enter the password provided to you upon setup (e.g. PASS1234).

Domain

Enter sip.enhancedvoip.net.

Authorization Name

Please enter the username provided to you upon setup (e.g. myusername-225).

See below screenshot.

Android VoIP App Setup

Set up your Voicemail

You can enable a speed-dial option for checking voicemail. Set the "Voice Mail Number" to the following: *98 followed by your extension number, with no spaces. As an example, if your extension number is 225, your VM Number should be *98225. See below.

Obtain g729 codec (recommended)

We recommend the lower-bandwidth g729 codec, especially for calls over the 3G network. As this codec uses less bandwidth, it produces more consistent performance over 3G, particularly when travelling out of concentrated urban areas. To obtain g729, press the 'More' option within the Bria VoIP App and then select 'Premium Features'. This will allow you to purchase the G729 licence key.

Once you have completed the download, we recommend choosing Settings, then Advanced, then Codec Options. Ensure that g729 is enabled and then disable all other codecs. This will force the phone to only use the g729 codec which will produce the best results over the 3G network.

Troubleshooting

If you are experiencing difficulty setting up the Bria iPhone Edition app, please call our customer support line at 1-866-671-0111 and a customer service representative will be happy to assist you.

Please note that our support is limited to the above steps; if you continue to experience difficulty you will need to consult Counterpath's Support resources.