Important 911 Information
Easy Office Phone provides all customers with 911 access to a national emergency call center. In the case of an emergency you should dial 911 on your telephone to access 911 services. When you reach a 911 agent, the agent will ask you which emergency service you need; fire rescue, emergency medical assistance or law enforcement. The agent will then ask you for the address where you need the emergency service. You should be prepared to confirm your address and call-back phone number with the operator. Please do not hang up unless told directly to do so and if disconnected, you should dial 911 again. You should print your address and phone number and keep it close to each of your phones or work areas so that visitors and guests can quickly determine where emergency services should be dispatched to.
It is important to note that in the event of a power failure or loss of internet connectivity at your office you will be unable to dial 911. You should inform all employees and visitors of this important limitation of 911 service. The use of a small inexpensive battery backup device available at most electronics retailers will prevent short term power failures from affecting your telephone service. It is a good idea to have a backup plan for dialing 911 in case of a power failure or loss in internet connectivity. This might include keeping a cell phone available nearby or attaching a phone to your regular fax phone line.
It is important to note that in the event of a power failure or loss of internet connectivity at your office you will be unable to dial 911. You should inform all employees and visitors of this important limitation of 911 service. The use of a small inexpensive battery backup device available at most electronics retailers will prevent short term power failures from affecting your telephone service. It is a good idea to have a backup plan for dialing 911 in case of a power failure or loss in internet connectivity. This might include keeping a cell phone available nearby or attaching a phone to your regular fax phone line.
Important Note Regarding Test Calls
Please do not use our service to make 911 test calls from your telephone. If you wish to perform a 911 test you must arrange this with our customer service group. Unscheduled test calls to 911 services will automatically be charged a $75.00 service fee. Only dial 911 in an emergency.