X-Lite Setup - Support
X-Lite 3.0
X-Lite 3.0 is a full featured soft phone which allows you to make and receive voice over ip calls from anywhere using your laptop or desktop computer. Simply download and install the X-lite software to start making voip telephone calls immediately.Download X-Lite
The first step is to download the X-Lite software package. Please choose the appropriate package for your operating system and download the software to your Desktop.X-Lite for Windows | X-Lite for Mac | X-Lite for Linux
If you want to use EyeBeam, which a paid version of X-Lite that features additional features such as call recording and call transferring, please use the link below to get the software from the manufacturer's website:
http://www.counterpath.com/eyebeam.html
Next, double-click on the X-Lite setup package on your Desktop to start the setup program. Once you have finished installing the software, double-click the X-Lite icon on your computer to begin configuring it for your voice over ip account.
Configuring X-Lite
After you have completed the installation of X-Lite you will need to run it to start the configuration tool. The first time you launch the software it will automatically launch the 'SIP Accounts' configuration tool. Click on the 'Add' button to add your voice over ip account. You will need your username and password which you should have received from us when you signed up.
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On the Account tab you will need to enter the following information:
Display Name: Enter your first and last name (Example: John Smith)
Username: Enter the username you were given when you signed up (Example: myusername-225)
Password: Enter the password you were given when you signed up (Example: PASS1234)
Authorization Username: Enter the username you were given when you signed up (Example: myusername-225)
Domain: Enter the domain sip.enhancedvoip.net
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Next click on the 'Voicemail' tab to configure your voicemail settings.
Residential Customers
Number to dial for checking voicemail: *98
Business Customers
Number to dial for checking voicemail: Enter*98 plus your extension number (Example: Extension 225 would be *98225)
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Next click on the 'Topology' tab and change the IP Address setting to 'Discover global address' and change STUN Server to 'Use specified server' and stun.counterpath.net as the server name.
Next click on the 'Advanced' tab to configure your Register Settings. Enter the following values:
Reregister every: 180
Min. time: 20
Max. time: 600
Now click the 'Apply' button and then the 'OK' button to finish. Your account is now setup.
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Configuring your Headset / Audio Properties
X-Lite 3.0 supports a number of different audio devices including pc speakers, a microphone, bluetooth headsets and corded headsets. We would not recommend using a regular computer microphone with your pc speakers as feedback and noise will be generated which will degrade the sound quality. Instead choose a good quality USB, bluetooth or an analog headset connected to your computer or laptop. The first step will be to install the headset using the drivers provided by the manufacturer. If you have not done this yet please close X-Lite and return to this step when you have installed the headset device. If your headset was already installed before you installed X-Lite this step will not be required as X-Lite will have already configured itself to use the headset as the default audio device. Right click anywhere in X-Lite using your mouse to bring up the configuration menu and select 'Options'.
Click on the devices icon to configure your headset. You will need to choose the audio device you wish to use under the 'Headset' area, which will depend on what audio device you have installed on your computer. When finished close this window by clicking on the 'OK' button.
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Making and Receiving Calls
When someone calls you a small window will appear on your monitor indicating the caller id information of the party calling you. To answer the call click on the 'Answer' button. To hang up the call press the red telephone icon on the right side of X-Lite.To place an outgoing call simply dial the phone number you wish to call using your keyboard or mouse and click on the green telephone icon on the left side of X-Lite. To hang up the call press the red telephone icon on the right side of X-Lite.
Troubleshooting
If you are experiencing difficulty setting up the X-Lite software please call our customer support line at 1-866-671-0111 and a customer service representative will be happy to assist you.