Zoiper Soft Phone Setup - Support

Zoiper 2.0 is a full featured soft phone which allows you to make and receive voice over ip calls from anywhere using your laptop or desktop computer. Simply download and install the Zoiper software to start making voip telephone calls immediately.

Download Zoiper

The first step is to download the Zoiper software package to your desktop.

Zoiper Free for Windows  |  Zoiper Free for Mac  |  Zoiper Free for Linux

If you'd like to use Zoiper Biz, which is a paid version of Zoiper Free that includes additional functionality, please use the following link to download from the manufacturer's site:

http://www.zoiper.com/biz.php

Next, double-click on the Zoiper setup package on your Desktop to start the setup program. Once you have finished installing the software, double-click the Zoiper icon on your computer to begin configuring it for your voice over ip account.

Configuring Zoiper

After you have completed the installation of Zoiper you will need to run it. The first step is to access the Options menu by right clicking with your mouse anywhere on the Zoiper software and selecting "Options" from the menu that appears. Please have your username and password handy for the next steps.

Adding a new SIP Account

Click on the "Add a new SIP Account" and give your new account a name which can be anything you wish. Next you will need to enter your a domain, username, password and your caller ID. You will have been given all this information by your account manager. Now click on "Apply" to save these new account settings.



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Registering on Startup

Next you will want to tell the software to automatically register your account with us so you can make and receive calls immediately when the software starts. To do this click on the checkbox at the bottom left hand side of the screen which says "Show Advanced Options" and then click on your new SIP Account which you just created. Check the box beside where it says "Register on startup". Next click on the "Apply" button to save these settings for your account.



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Enabling Required Codecs

Next you will need to click on the option called "Audio Codecs". Use your mouse to move all the codecs from the "Available Codecs" box the "Selected Codecs" box. Now click on the "Apply" button at the bottom of the screen to save these changes.



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Setting up your Audio Devices

Next you will need to setup your audio devices which are typically a headset which you will use for all your voice conversations. Make sure that your headset is plugged into the computer before starting this step. If it is not plugged into the computer you will need to exit Zoiper first and then install your headset and re-start Zoiper. Click on the "Audio Devices" option on the left hand menu and select your headset device for both the input device (your microphone) and the output device (your earpiece). For the ringing device it is typical to choose your internal computer speaker or your external speakers plugged into your sound card. This will allow you to hear the phone when it rings even if you don't have your headset on or you are away from the computer. Click on the "Apply" button at the bottom of the screen to save these changes.



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Troubleshooting

If you are experiencing difficulty setting up the Zoiper software please call our customer support line at 1-866-671-0111 and a customer service representative will be happy to assist you.