Usage Examples
Custom communication solutions from Easy Office Phone are ideal for businesses of any size and type. With flexible plans and an extensive set of features, we will build a solution tailored to your specific needs. Below are examples (for illustrative purposes) of how Easy Office Phone can help businesses from different industries project a more established image, reduce communications costs, and improve customer service.
John Ashton is the owner of Micro-Q Networking which sells refurbished networking equipment to medium and large sized telecommunications companies. In addition to John, the company employs two full time sales people, Sandra and William who both work from home. John had setup a main company number but whenever a customer called looking for one of his salespeople he had to take down their information and have Sandra or William return the call. John's sales people would often give out their cellular numbers so that clients could call them directly which was costly and confusing to the customer. John served as the technical support contact but his salespeople had no way to transfer calls to him.
John wanted to make his organization more unified and give it a professional image while still allowing his employees to work from home. Using Easy Office Phone, John was able to keep his main phone number and create a virtual office presence among his sales team. Each person in the company was given a 4-line business telephone, an extension number and a personal voicemail box.
Whenever a customer called the main phone number they heard a friendly greeting and could choose between a specific department, an employee's extension or the operator. Using our business telephones each employee could see who was currently on the phone, transfer callers between extensions and even host conference calls. Sandra and William liked being able to put a caller on hold and call John on the other line to get answers to technical questions.
Whenever a customer called the sales department both Sandra and William's phones rang simultaneously and whoever was available first could answer the call. If nobody was available, the customer could leave a voicemail. Sandra and William saw a great benefit in being able to forward their extensions to - and receive voicemail notification on - their cell phones when they left the office. The Easy Office Phone solution helped John project a much larger, more established image at a cost effective monthly rate.
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Emily Fong is the owner and operator of Quartet Florists, a small flower shop in Brampton, Ontario. Her business is very seasonal and experiences a sharp spike in order volume on special occasions such as Valentine's Day and Mother's Day. In order to meet this increased demand, she employs extra part-time help to take orders. Normally Emily would seldom receive more than one customer phone call at a time but during special occasions it was not unusual for two or three customers to call at once. This forced Emily to maintain three telephone lines throughout the year so that she was ready to handle these extra calls.
These lines added up to a cost of $150.00 per month, but provided very little value for the rest of the year.
Easy Office Phone was able to reduce Emily's monthly telephone costs by eliminating the phone lines that were only used occasionally. We then directed all of her calls to a single phone line with unlimited incoming call capacity, and placed her on a variable rate plan in which she paid only for the minutes she used. This assured Emily that she could handle the holiday jump in call volume while keeping her costs down for the rest of the year.
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Williams Consulting specializes in marketing strategy and planning for small to medium sized companies across the country. Karen Williams founded the company in 1994 and has steadily grown her customer base year after year. The company currently has 12 full time consultants who often travel between the main office in Toronto, Ontario and their customer's offices. Karen's team frequently works long hours in hotel rooms or at the customer's premises for days or weeks at a time. Everyone carried a cell phone to receive customer calls or reach other team members. Long-distance and roaming charges really added up as Karen's company did business across Canada. She wanted to reduce her telecommunications costs and make her employees much more accessible.
Easy Office Phone was exactly what Karen needed. We installed a virtual telephone on each employee's laptop so that they could receive calls anywhere with a high speed Internet connection. All they needed was a headset which plugged into the laptop. They were then able to make and receive calls as if they were working out of the office in Toronto. Each employee was given their own extension so that customers could call the main office phone number and instantly reach an employee or leave a voicemail if that person was unavailable. Everyone at Williams Consulting had all the power of a feature-rich office telephone solution, including the ability to transfer callers, check voicemail, answer multiple calls, place callers on hold, conduct conference calls etc. Karen valued this solution because her employees could collaborate with each other regardless of their location without incurring long distance charges. Easy Office Phone's service dramatically reduced Williams Consulting's telecommunications costs while unifying Karen's team.
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Nelson Winters has long had a passion for fitness and in 1992 he opened his first Fitness One club to service the Vancouver, BC area. Over the next few years he opened a few new clubs and by 2001 he had six clubs within a 30 km area of Vancouver. Each fitness club employs a number of personal trainers and customer service staff to answer questions, help customers and provide tours of the facilities. Billing for memberships was handled centrally at one club as were most adminstrative related functions. Each club had its own phone number which customers could call to get club hours, fitness schedules, general information or answers to billings questions. One of the problems Nelson had was that customers would sometimes call a club for information yet his staff were often busy giving tours, helping customers or on another phone call. Customers would also call about billing questions but since this was handled at another club they had to ask someone to call them back. Nelson was also paying for 18 phone lines because each club had its own phone number and three telephone lines to handle callers.
Easy Office Phone had a solution to all of Nelson's problems which improved customer service and reduced his monthly costs. When a customer called one of his clubs they were greeted by an auto attendant which allowed them to get driving directions, club hours, make a billing inquiry or speak with a customer service agent. All billing inquiries were sent directly to the main club so they could be answered swiftly. Each customer service agent was outfitted with a wireless handset so that they could roam anywhere within the club and still answer telephone calls. When a caller wanted to speak with someone in customer service all of the agents phones at the club they called would ring first and if nobody answered, all the phones at the other clubs would ring until an agent answered the call. All employees had the ability to transfer callers to other clubs and employees using their phones and while callers were on hold they heard promotion messages for Fitness One. To save on monthly costs Easy Office Phone was able to tailor a monthly package which included six rather than 18 telephone lines to handle calls for all of Nelson's clubs. It was much more cost efficient for Nelson to pay a variable rate whenever he had more than 6 callers between all his clubs than pay monthly for extra telephone lines.
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- Home Office Example: Micro-Q Networking
- Cost Savings Example: Quartet Florists
- Employee Mobility Example: Williams Consulting
- Branch Offices Example: Fitness One
Home Office Example: Micro-Q Networking
John Ashton is the owner of Micro-Q Networking which sells refurbished networking equipment to medium and large sized telecommunications companies. In addition to John, the company employs two full time sales people, Sandra and William who both work from home. John had setup a main company number but whenever a customer called looking for one of his salespeople he had to take down their information and have Sandra or William return the call. John's sales people would often give out their cellular numbers so that clients could call them directly which was costly and confusing to the customer. John served as the technical support contact but his salespeople had no way to transfer calls to him.John wanted to make his organization more unified and give it a professional image while still allowing his employees to work from home. Using Easy Office Phone, John was able to keep his main phone number and create a virtual office presence among his sales team. Each person in the company was given a 4-line business telephone, an extension number and a personal voicemail box.
Whenever a customer called the main phone number they heard a friendly greeting and could choose between a specific department, an employee's extension or the operator. Using our business telephones each employee could see who was currently on the phone, transfer callers between extensions and even host conference calls. Sandra and William liked being able to put a caller on hold and call John on the other line to get answers to technical questions.
Whenever a customer called the sales department both Sandra and William's phones rang simultaneously and whoever was available first could answer the call. If nobody was available, the customer could leave a voicemail. Sandra and William saw a great benefit in being able to forward their extensions to - and receive voicemail notification on - their cell phones when they left the office. The Easy Office Phone solution helped John project a much larger, more established image at a cost effective monthly rate.
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Cost Savings Example: Quartet Florists
Emily Fong is the owner and operator of Quartet Florists, a small flower shop in Brampton, Ontario. Her business is very seasonal and experiences a sharp spike in order volume on special occasions such as Valentine's Day and Mother's Day. In order to meet this increased demand, she employs extra part-time help to take orders. Normally Emily would seldom receive more than one customer phone call at a time but during special occasions it was not unusual for two or three customers to call at once. This forced Emily to maintain three telephone lines throughout the year so that she was ready to handle these extra calls.
These lines added up to a cost of $150.00 per month, but provided very little value for the rest of the year.
Easy Office Phone was able to reduce Emily's monthly telephone costs by eliminating the phone lines that were only used occasionally. We then directed all of her calls to a single phone line with unlimited incoming call capacity, and placed her on a variable rate plan in which she paid only for the minutes she used. This assured Emily that she could handle the holiday jump in call volume while keeping her costs down for the rest of the year.
[Back to Top]
Employee Mobility Example: Williams Consulting
Williams Consulting specializes in marketing strategy and planning for small to medium sized companies across the country. Karen Williams founded the company in 1994 and has steadily grown her customer base year after year. The company currently has 12 full time consultants who often travel between the main office in Toronto, Ontario and their customer's offices. Karen's team frequently works long hours in hotel rooms or at the customer's premises for days or weeks at a time. Everyone carried a cell phone to receive customer calls or reach other team members. Long-distance and roaming charges really added up as Karen's company did business across Canada. She wanted to reduce her telecommunications costs and make her employees much more accessible.
Easy Office Phone was exactly what Karen needed. We installed a virtual telephone on each employee's laptop so that they could receive calls anywhere with a high speed Internet connection. All they needed was a headset which plugged into the laptop. They were then able to make and receive calls as if they were working out of the office in Toronto. Each employee was given their own extension so that customers could call the main office phone number and instantly reach an employee or leave a voicemail if that person was unavailable. Everyone at Williams Consulting had all the power of a feature-rich office telephone solution, including the ability to transfer callers, check voicemail, answer multiple calls, place callers on hold, conduct conference calls etc. Karen valued this solution because her employees could collaborate with each other regardless of their location without incurring long distance charges. Easy Office Phone's service dramatically reduced Williams Consulting's telecommunications costs while unifying Karen's team.
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Branch Offices Example: Fitness One
Nelson Winters has long had a passion for fitness and in 1992 he opened his first Fitness One club to service the Vancouver, BC area. Over the next few years he opened a few new clubs and by 2001 he had six clubs within a 30 km area of Vancouver. Each fitness club employs a number of personal trainers and customer service staff to answer questions, help customers and provide tours of the facilities. Billing for memberships was handled centrally at one club as were most adminstrative related functions. Each club had its own phone number which customers could call to get club hours, fitness schedules, general information or answers to billings questions. One of the problems Nelson had was that customers would sometimes call a club for information yet his staff were often busy giving tours, helping customers or on another phone call. Customers would also call about billing questions but since this was handled at another club they had to ask someone to call them back. Nelson was also paying for 18 phone lines because each club had its own phone number and three telephone lines to handle callers.
Easy Office Phone had a solution to all of Nelson's problems which improved customer service and reduced his monthly costs. When a customer called one of his clubs they were greeted by an auto attendant which allowed them to get driving directions, club hours, make a billing inquiry or speak with a customer service agent. All billing inquiries were sent directly to the main club so they could be answered swiftly. Each customer service agent was outfitted with a wireless handset so that they could roam anywhere within the club and still answer telephone calls. When a caller wanted to speak with someone in customer service all of the agents phones at the club they called would ring first and if nobody answered, all the phones at the other clubs would ring until an agent answered the call. All employees had the ability to transfer callers to other clubs and employees using their phones and while callers were on hold they heard promotion messages for Fitness One. To save on monthly costs Easy Office Phone was able to tailor a monthly package which included six rather than 18 telephone lines to handle calls for all of Nelson's clubs. It was much more cost efficient for Nelson to pay a variable rate whenever he had more than 6 callers between all his clubs than pay monthly for extra telephone lines.
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